Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our new Lubeserv Franchise Onboarding Specialist! 

What is this role about?
The Lubeserv Franchise Onboarding Specialist will manage and coordinate the end-to-end onboarding process for Lubeserv franchise partners, ensuring compliance with company standards, timely setup of new sites, and a consistent, high-quality franchise launch experience. This role is central to building strong franchise relationships and enabling successful site openings that meet operational, commercial, and brand requirements.

What will YOU do?

• Lead the onboarding process for new Lubeserv franchisees, coordinating documentation, approvals, and milestone tracking to ensure on-time launches

• Coordinate with cross-functional teams (Operations, Legal, Marketing, Supply Chain, Facilities, IT) to align requirements and expedite site readiness

• Conduct onboarding orientations and training sessions for franchisees and on-site managers covering operational policies, customer service standards, inventory management, health & safety, and point-of-sale systems

• Perform site assessments and readiness audits; document findings and work with stakeholders to resolve gaps prior to opening

• Manage the collection and verification of franchise agreement requirements, permits, certifications, and other legal or regulatory documentation

• Prepare and maintain onboarding checklists, templates, and status reports; track KPIs related to onboarding timelines, compliance, and readiness

• Serve as the primary point of contact for franchisees during the onboarding phase, addressing concerns and providing timely updates

• Support marketing and local launch activities by coordinating brand assets, signage approvals, and promotional materials

• Facilitate handover to operations/field teams post-launch and provide post-opening support to ensure initial performance and compliance

• Continuously improve onboarding processes by capturing lessons learned and implementing best practices

• Perform other duties as assigned to ensure successful franchise onboarding and site operations

What will YOU need?

• Graduate of a four-year degree (Business, Management, Engineering, or related field preferred)

• Minimum of two (2) years of relevant experience in franchise operations, retail onboarding, project coordination, or site implementation

• Strong coordination and stakeholder management skills, with experience working across multiple departments

• Excellent communication and training facilitation skills; comfortable conducting both virtual and on-site sessions

• Proven ability to manage multiple projects simultaneously and meet strict timelines

• Familiarity with operational standards for retail/service sites, compliance requirements, and basic site readiness assessment

• Proficient in MS Office or Google Workspace; experience with project management or CRM tools is a plus