Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Service Hotline Assistant! 

What is this role about?
The role is responsible for capturing and managing LPG orders, maintains accurate inventory, coordinates dispatch and delivery, and provides end-to-end customer support.

What will YOU do?

• Handle captured orders through landline, mobile, sms, and social media
• Provide excellent customer service to all hotline customers for the SEAGAS LPG brand
• Maintain updated knowledge of LPG cylinders (type of valves, accessories, and installation at household setting)
• Manage all orders received and endorse them to sales officers or LPG stores For riders' dispatch and delivery
• Prepare daily sales reports and develop a customer database for the LPG brand to support sales monitoring and customer relationship management
• Manage and resolve customer complaints, and provide solutions to their concerns pertaining to product quality, installation, and delayed deliveries
• Coordinate with the LPG cylinder sales manager or sales officers on daily sales and inventory report of cylinders
• Coordinate with riders regarding delivery to track customers' orders
• Report problems and recommend solutions to increase sales and improve operational efficiency
• Perform other functions that may be assigned from time to time to support overall business objectives

What will YOU need?

• At least 1–2 years of experience in customer service, sales support, logistics, inventory management, or any related field
  
• Graduate of Business Administration, Marketing, Supply Chain Management, or any related field
• Willing to extend working hours and work on weekends and/or holidays as needed