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SEAOIL Philippines, Inc. career site
Corporate and Consumer Marketing · 19th Floor Taipan Office

Customer Interaction Support Supervisor

SEAOIL Philippines, Inc. is proudly a FILIPINO company that shares and understands every Filipino’s hopes for the future: a better economy, the youth achieving their dreams, a healthy environment.

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Interaction Support Supervisor! 

What is this role about?
The Customer Interaction Support Supervisor plays a critical role in supporting and driving the company’s performance objectives by directly influencing customer satisfaction, loyalty, and brand reputation.


What will YOU do?

  • Oversee day-to-day operations of the Customer Interaction team to ensure timely and empathetic responses.
  • Evaluate individual and team performance, and provide coaching as needed
  • Maintain deep familiarity with the company’s products, services, promotions, and policies to support accurate and effective customer interactions.
  • Utilize CRM tools such as Freshworks to track, manage, and analyze customer interactions.
  • Interpret relevant data from the interaction database to identify trends, recurring issues, and opportunities for service improvement

 

What will YOU need? 

  • At least three years experience as a customer service agent in a BPO/call center setting (voice and non-voice)


Department
Corporate and Consumer Marketing
Locations
19th Floor Taipan Office

About SEAOIL Philippines, Inc.

SEAOIL is the leading and largest independent fuel company in the Philippines. For over 45 years, SEAOIL has been a gamechanger in the industry, dedicated to serving Filipino communities through our innovative products and services.

Corporate and Consumer Marketing · 19th Floor Taipan Office

Customer Interaction Support Supervisor

SEAOIL Philippines, Inc. is proudly a FILIPINO company that shares and understands every Filipino’s hopes for the future: a better economy, the youth achieving their dreams, a healthy environment.

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