Warranty Officer (BYD)
SEAOIL Philippines, Inc. is proudly a FILIPINO company that shares and understands every Filipino’s hopes for the future: a better economy, the youth achieving their dreams, a healthy environment.
Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Warranty Officer - Bauang, La Union!
What is this role about?
This role will ensure timely and accurate processing of warranty claims in line with BYD/MAPVI standards, supporting service quality and dealership compliance.
What will YOU do?
- Review service job orders and validate if repairs qualify under warranty coverage
- Prepare, submit, and monitor warranty claims to BYD/MAPVI within prescribed timelines
- Monitor claim approvals, rejections, and reimbursement status, and escalate issues as needed
- Maintain complete records of all warranty claims, documentation, and audit requirements
- Ensure compliance with warranty policies and support periodic internal/external audits
- Coordinate with service and parts teams to verify repair details and parts usage
- Assist in identifying repeat issues or trends to support service improvement initiatives
- Help resolve customer concerns related to warranty coverage or claim status
- Provide regular updates to the Aftersales Manager on warranty performance and issues
- Participate in warranty-related training and policy updates to stay aligned with brand standards
- Performs other functions that may be assigned from time to time
What will YOU need?
- At least 1-2 years of experience in warranty administration, service advisory, or related aftersales roles in the automotive industry
- Experience in EV or dealership setting is an advantage
- Must have basic knowledge of vehicle systems, repair processes, and parts usage
- Must have strong attention to detail, documentation, and time management skills
- Must be proficient in Microsoft Excel, Google Sheets, and dealership management systems (DMS)
- Must have good communication and coordination skills, with the ability to work with both technical and non-technical teams
- Willing to be assigned in Bauang La Union
- Department
- SEA Electric
- Locations
- SEA Electric - Bauang, La Union
About SEAOIL Philippines, Inc.
SEAOIL is the leading and largest independent fuel company in the Philippines. For over 45 years, SEAOIL has been a gamechanger in the industry, dedicated to serving Filipino communities through our innovative products and services.